Billing Policy

General Billing
Usage of APSOM products and services constitutes customer’s acceptance of APSOM’s billing policy, and all customers must comply with this billing policy.
Special note regarding signed contracts: If you entered into a subscription agreement for your services, such as an annual recurring subscription, please review your agreement for specific terms relating to your obligations in addition this billing policy. In the event the terms of your agreement conflict with these terms, the agreement will prevail.
  • Unless otherwise agreed in writing, all accounts are set up on a prepaid basis, and payment must be received by APSOM before any billable product or service is provided/activated. Customers are required to keep a valid credit/debit card on file to charge for recurring subscription fees.
  • Customers are responsible for keeping all credit/debit card details and contact information current. This can be done online through the Customer Center. To access the Customer Center, customers should log into their APSOM application, click on “My account” and then click “Payment Methods”.
  • All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.
  • Payment receipts are available to customers upon request or through the Customer Center.
Billing Cycle
  • Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date.
Payment Methods

APSOM accepts payments via credit/debit card. APSOM currently accepts American Express, MasterCard, Discover and VISA credit/debit cards.

Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the APSOM subscription. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. In the event of cancellation, customers will still have access to their applications through the end of their final billing period. APSOM will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.

Cancellation Process

Creating a Cancellation request: A request to cancel an APSOM membership must be initiated at least 10 days prior to the next invoice date. Any request to cancel an APSOM membership must be done through the student’s account/homeroom online. Emailed or texted requests to cancel are also acceptable as long as APSOM responds with a confirmation. Customers are encouraged to keep records of all communications regarding cancellation.

Simply canceling the credit/debit card associated with an APSOM account does not cancel the account. APSOM will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third party collection service. It is imperative that you speak with an APSOM representative or submit an online ticket through the online chat form if you wish to initiate cancelation of your APSOM account.

Finalizing the Cancellation: After a request to cancel has been initiated, you must receive a confirmation back from the cancellation team to finalize the cancellation. Cancellations will take effect on the last day of the billing period in which the cancellation was processed by the cancellation team, subject to the terms of the “Subscription Billing” paragraph above.

Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges, such as installment payments for courses, charged in installments or annual contract charges, portions of which may not yet have been invoiced when you cancelled. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.

Billing Disputes

Each APSOM customer agrees to provide APSOM 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should APSOM receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before APSOM has been given a chance to resolve the issue, APSOM has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by APSOM, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, APSOM retains the right to collect on any Services or fees that are due. APSOM may submit any disputed amounts to a collection agency. Once a chargeback has been received, APSOM has the right to suspend the account until the matter is resolved.

Refunds

Subscriptions and Purchases, including but not limited to those related to Memberships, are nonrefundable and will not be prorated at any time.